Acknowledging FOIA requests.

§ 105–60.301 Acknowledging FOIA requests. (a) To the extent practicable, GSA shall communicate with requesters electronically via the FOIAonline web portal and/or email. (b) Upon receipt of a request, GSA shall send requesters an acknowledgement letter within 2 business days containing a brief description of the records sought so requesters may more easily keep track of their requests. (c) When a request is submitted via FOIAonline, the system automatically generates a tracking number, which allows for easy identification of each request. This tracking number shall be included in the acknowledgement letter. (d) When GSA receives a request not directly entered by the requester into FOIAonline ( i.e., email, fax, standard mail, etc.) the FOIA Requester Service Center shall immediately upload the request into the FOIAonline system and it shall be assigned a tracking number that shall be communicated to the requester.