What aspects of the TSP's performance are important to measure?

§ 102–117.280 What aspects of the TSP's performance are important to measure? Important TSP performance measures may include, but are not limited to the: (a) TSP's percentage of on-time deliveries; (b) Percentage of shipments that include overcharges or undercharges; (c) Percentage of claims received in a given period; (d) Percentage of returns received on-time; (e) Percentage of shipments rejected; (f) Percentage of billing improprieties; (g) Average response time on tracing shipments; (h) TSP's safety record (accidents, losses, damages or misdirected shipments) as a percentage of all shipments; (i) TSP's driving record (accidents, traffic tickets and driving complaints) as a percentage of shipments; and (j) Percentage of customer satisfaction reports on carrier performance.