What is satisfactory service?

§ 102–117.110 What is satisfactory service? You should consider the following factors in assessing whether a TSP offers satisfactory service: (a) Availability and suitability of the TSP's equipment; (b) Adequacy of shipping and receiving facilities at origin and destination; (c) Adequacy of pickup and/or delivery service; (d) Availability of accessorial and special services; (e) Estimated time in transit; (f) Record of past performance of the TSP, including accuracy of billing and past performance record with Government agencies; (g) Capability of warehouse equipment and storage space; (h) Experience of company, management, and personnel to perform the requirements; (i) The TSP's safety record; and (j) The TSP's loss and damage record, including claims resolution. [65 FR 60061, Oct. 6, 2000, as amended at 75 FR 51394, Aug. 20, 2010]