Discriminatory practices.

§ 37.207 Discriminatory practices. It shall be considered discrimination for any operator to— (a) Deny transportation to passengers with disabilities, except as provided in § 37.5(h); (b) Use or request the use of persons other than the operator's employees (e.g., family members or traveling companions of a passenger with a disability, medical or public safety personnel) for routine boarding or other assistance to passengers with disabilities, unless the passenger requests or consents to assistance from such persons; (c) Require or request a passenger with a disability to reschedule his or her trip, or travel at a time other than the time the passenger has requested, in order to receive transportation as required by this subpart; (d) Fail to provide reservation services to passengers with disabilities equivalent to those provided other passengers; or (e) Fail or refuse to comply with any applicable provision of this part.