Parental complaints.

§ 98.32 Parental complaints. The State shall: (a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers; (b) Maintain a record of substantiated parent complains; (c) Make information regarding such parental complaints available to the public on request; and (d) The Lead Agency shall provide a detailed description in the Plan of how: (1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and, (2) A record of substantiated complaints is maintained and is made available. [81 FR 67581, Sept. 30, 2016]