Commission Authority To Resolve Subscriber Complaints

TITLE 62 RAILROADS AND OTHER PUBLIC UTILITIES CHAPTER 6 TELECOMMUNICATIONS ACT OF 1988 62-616. Commission authority to resolve subscriber complaints. The commission shall have the authority to investigate and resolve complaints made by subscribers to telecommunication services which are subject to the provisions of this chapter which concern the quality and availability of local exchange service, or whether price and conditions of service are in conformance with filed tariffs or price lists, deposit requirements for such service or disconnection of such service by telephone corporations subject to the provisions of this chapter. The commission may, by order, render its decision granting or denying in whole or in part the subscriber’s complaint or providing such other relief as is reasonable based on the evidence presented to the commission at the hearing. Any final order of the commission entered pursuant to this section may be enforced against any telephone corporation by an affected person or by the commission.