5-10-3: DUTIES OF ALARM INSTALLERS AND MONITORING COMPANIES:

   A.   Instructions To Users: The alarm installation company shall provide written and oral instructions to each of its alarm users in the proper use and operation of their alarm systems. Such instructions will specifically include all instructions necessary to turn the alarm system on and off and to avoid false alarms. (1952 Code § 6-15-03)

   B.   Review Of Checklist: After completion of the installation of an alarm system, an alarm installation company employee shall review with the alarm user the customer alarm prevention checklist (maintained by the Police Department) or an equivalent checklist approved by the alarm officer. The signed checklists shall be maintained by the company for a period of three (3) years. (1952 Code § 6-15-03; amd. 2019 Code)

   C.   One Plus Duress Alarms: After the effective date hereof, alarm installation companies shall not program alarm systems so that they are capable of sending one plus (1+) duress alarms. Monitoring companies may continue to report one plus (1+) duress alarms received from alarm systems programmed with one plus (1+) duress alarms prior to enactment of this chapter. However, upon the effective date hereof, when a takeover or conversion occurs or if an alarm user requests an alarm system inspection or modification, the alarm installation company must remove the one plus (1+) duress alarm capability from such alarm system.

   D.   Holdup Alarm: After the effective date hereof, alarm installation companies shall not install a device to activate a holdup alarm which consists of a single action and nonrecessed button.

   E.   Automatic Dialing Devices: An alarm installation or monitoring company shall not install or use automatic dialing devices.

   F.   Enhanced Call Verification: Enhanced call verification is required. After the effective date hereof, every alarm monitoring company shall verify every security alarm signal prior to requesting a police dispatch by making two (2) phone calls to the responsible party or parties not more than five (5) minutes from the time the alarm signal has been accepted by the alarm system monitoring company. At least one of the two (2) phone calls must be made to a party off the premises upon which the alarm system is installed.

   G.   Silencing Alarm Upon Activation: Upon notification that an alarm system is activated, the alarm monitoring company shall immediately proceed to silence the alarm or ensure that the alarm is silenced. The silencing of the alarm must be completed within fifteen (15) minutes after notification of activation when the alarm system is protecting a residential structure or within thirty (30) minutes when the alarm system is protecting a commercial or industrial structure. (1952 Code § 6-15-03)